Refund and Returns Policy

Overview

At eyewearco, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and responsibilities, as well as the procedures for returning items and obtaining refunds.

Eligibility for Returns

• Returns must be initiated within 30 calendar days from the date of delivery.
• Items must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
• Custom‑made, personalized, or final‑sale items are not eligible for return or refund.

Return Process

Step 1 – Contact Us

Before sending any product back, please contact our support team at [email protected] or call +1 (313) 900-5028. Provide your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 2 – Prepare the Package

Include the following in the return package:

• The RMA number clearly written on the outside of the package.
• Original invoice or proof of purchase.
• All original packaging, tags, and accessories.

Ship the package using a trackable shipping method. The customer is responsible for all return shipping costs unless the return is due to a defect or an error on our part.

Step 3 – Inspection and Refund

Once we receive the returned item, our team will inspect it within 5 business days. If the item meets the eligibility criteria, we will process the refund using the original payment method. Refunds may take 5–10 business days to appear on your account, depending on your bank or card issuer.

Non‑Refundable Situations

• Items returned after the 30‑day window.
• Products that show signs of wear, damage, or missing components.
• Custom, personalized, or final‑sale items.
• Returns without a valid RMA number.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Use a trackable shipping service and retain proof of shipment.
• Ensure the returned product is securely packaged to prevent damage during transit.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. eyewearco reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (313) 900-5028
• Address: 3649 Northeast 22nd Terrace, Detroit, Michigan 48212, United States